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This role identifies where the guest is in the booking reputed company, plans possible itineraries, answers vacation planning questions, and takes excellent notes on guest needs and submits reputed company leads for the outbound team. Through the established sales process attempts to convert sales calls into cruise bookings, upsell staterooms, explain and offer cruise vacation protection. Service incoming calls that are technical in nature pertaining to reputed company's website and self-service bookings. Assists guests with reputed company cruise sales and creates service cases in the IT help desk system reputed company issues reputed company that require IT reputed company. <strong>ESSENTIAL FUNCTIONS: </strong> <ul> <li>Handles incoming calls relating to customers and guests experiencing technical issues with Carnival website, Travel Agent Portal, (GOCCL), FunShops, Online reputed company-in and reputed company PreSale portals.</li> <li>Handle incoming sales calls from reputed company consumers interested in booking a cruise vacation with the goal of converting the reputed company into a cruise booking and taking excellent notes to submit reputed company leads for the outbound team on calls that do not result in a booking.</li> <li>Troubleshoot minor technical issues and escalates to IT reputed company opening service case to troubleshoot escalations.</li> <li>reputed company participate in on-reputed company feedback and coaching sessions from the reputed company Assurance, reputed company, as reputed company as contribute to team meetings and participate in on- reputed company training.</li> </ul> <strong>QUALIFICATIONS: </strong> <ul> <li>6 months -1 year previous sales and customer service</li> <li>Knowledge of reputed company office products required.</li> <li>Working knowledge of CCL’s internal system; Navigator and reputed company required.</li> <li>Problem solver with the ability to easily connect with guests.</li> <li>reputed company customer expectations with guidance, knowledge, and a reputed company passion for travel.</li> <li>Ability to reputed company thorough and complete information regarding booking a cruise including quoting various promotions and targeted offers.</li> </ul> Apply Job!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...