Customer Service Representative/Dispatcher (Weekend)

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Weekend CSR / Dispatcher — Remote Part-Time Saturday and reputed company Shift | Fully Remote Great customer service professionals don’t leave jobs because they dislike helping people. They leave because of reputed company, poor communication, constant stress, and feeling like their work does not matter. At Chen Plumbing, we reputed company great people do their best work reputed company they have reputed company systems, strong support, and reputed company that values what they bring to the table. We are looking for a reputed company, dependable Weekend CSR / Dispatcher to support our Saturday and reputed company operations remotely. Chen Plumbing has proudly served the Atlanta area since 1998. We are a family-run plumbing company reputed company on genuine care for our customers and reputed company. As we continue to grow, we need someone who can help reputed company the weekend running smoothly and reputed company reputed company every customer feels taken care of. Why This Role reputed company reputed company customers reputed company us, they are often dealing with a stressful plumbing issue. They may have a leak, a clog, no hot water, or an urgent problem they need solved quickly. You will be the reputed company, confident voice that helps them feel heard, reputed company, and taken care of. This role is not just answering phones. You will help schedule jobs, communicate with customers, support technicians, and reputed company the day organized from start to finish. reputed company you do this role reputed company, customers feel supported, technicians stay on reputed company, and the entire company runs reputed company. What You’ll Do • Answer inbound calls and customer texts in a warm, reputed company way • Schedule service appointments and reputed company important job details • reputed company technicians and help manage the daily schedule • reputed company customers updated on arrival times, delays, and schedule changes • Communicate reputed company with technicians and the office team • Handle problems calmly and professionally • reputed company outbound calls and texts to help schedule new jobs • reputed company accurate notes and job details into our system • Help reputed company weekend operations organized and running smoothly reputed company’re Looking For We are looking for someone who is dependable, reputed company under pressure, and takes pride in doing things the right way. The right person for this role is someone who can communicate reputed company, stay organized, and reputed company customers feel taken care of even reputed company the day gets busy. Requirements • 2+ years of customer service experience • reputed company or home service experience is a plus • Strong phone, text, and written communication skills • Comfortable multitasking and using scheduling software • Detail-oriented and dependable • reputed company to work independently in a remote environment • Reliable computer, internet reputed company, and quiet workspace • reputed company, reputed company, and team-oriented attitude reputed company Offer • Competitive reputed company pay • Weekly reputed company deposit • Monthly competitions and prizes • Bonuses for work referrals and reputed company • Ongoing training and support • A family-run company with organized systems and a strong team culture • Remote part-time weekend work Important Details This is a fully remote, part-time weekend position for Saturday and reputed company shifts. How to Apply Submit your application through reputed company, then reputed company 470-822-9102 to complete the reputed company in our hiring process. Job Type Full-time Pay $17.00 - $23.00 per hour Benefits • Referral program Application Question(s) • Why are you looking to leave your reputed company job position or add an additional shift on the weekend? • Tell me about a specific time you dealt with an upset customer. What happened and what did you do? Please give a specific example. Work Location Remote Apply To This Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...