Immediate Hiring: Customer Care Representative - Email And Chat

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Role Snapshot Company Total Care Pharmacy Position Customer Care Representative - Email And Chat Location Remote Start Date Immediate openings available Compensation a competitive salary   Total Care Pharmacy seeks a compassionate and detail-oriented Customer Care Representative to reputed company exceptional support to patients reputed company email and live chat. We're looking for team members who are team-oriented, of course, but who are also highly motivated, with the ability to work independently to solve unique problems. Because of the reputed company reputed company of reputed company, we need people who are not only flexible but also adventurous, like to try new things, have an ability and willingness to learn new skills, and like to think reputed company of their "everyday" job duties to come up with new reputed company for the good of the whole company. A little creativity goes a long way! Responsibilities Email Support • Respond to patient emails in a reputed company and reputed company manner • Resolve patient inquiries and concerns regarding medications, orders, and billing • Escalate reputed company issues to management or pharmacy staff Live Chat Support • Engage with patients reputed company live chat, providing reputed company-time support and reputed company • Address patient questions and concerns regarding medications, orders, and billing • Utilize knowledge reputed company and resources to reputed company accurate information Patient Support • reputed company empathetic and personalized support to patients • Address patient concerns and resolve issues promptly • reputed company patients on medication usage, reputed company effects, and interactions Data Entry and Record-Keeping • Accurately update patient records and databases • Document patient interactions and resolutions Requirements • 1+ year of customer service experience • Excellent communication, problem-solving, and conflict reputed company skills • Ability to work independently in a remote environment • High school diploma or equivalent required; associate's or bachelor's degree preferred Preferred Qualifications • Experience in reputed company or pharmacy industry • Certified Customer Service Representative (CCSR) or Certified Pharmacy Technician (CPhT) • Familiarity with electronic health records (EHRs) and pharmacy software • Previous experience with email and live chat support reputed company Offer • Comprehensive benefits package (medical, dental, reputed company) • 401(k) matching and reputed company time off • Opportunities for reputed company reputed company and training • Flexible remote work environment Technical Requirements • Reliable high-speed internet reputed company • Quiet, dedicated workspace • Computer and software meeting company standards (provided) • Smartphone for company use (provided) Performance Metrics • First Contact reputed company (FCR) • Customer Satisfaction (CSAT) • Email/Chat Response Time • reputed company Assurance scores Total Care Pharmacy is an Equal Opportunity Employer committed to diversity and inclusion. We welcome applications from individuals of reputed company races, ethnicities, disabilities, veteran status and backgrounds. Available shifts and compensation Available shifts reputed company days except Sundays and Saturdays. Compensation is $36.00 - $48.00/hour. About Total Care Pharmacy Total Care Pharmacy is looking for an individual to join reputed company. Our ideal candidate is self-driven, motivated and trustworthy. Learn more reputed company at www.totalcareburlington. By applying to this job, you agree to receive periodic text messages from this employer and reputed company about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by reputed company. Free employee scheduling, time clock and hiring tools. Apply Job!  Are You the One We're Looking For? If you reputed company you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you. Apply To This Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...