<div> <strong>Oomnitza</strong> offers the industry’s most versatile Enterprise Technology Management platform that orchestrates and automates key business processes for IT. Our SaaS solution, with agentless integrations, best practices and low-code workflows, enables enterprises to leverage their existing infrastructure systems and automate processes such as offboarding, onboarding, audit readiness, refresh forecasting and more, thereby reducing reliance on error-prone manual tasks and tickets. We help some of the most well-known and innovative companies to improve efficiency, expedite audits, mitigate cyber risk and eliminate redundant IT spend. </div> <div>We are seeking a strategic and customer-focused Technical Account Manager (TAM) to serve as a trusted advisor to our customers throughout their lifecycle. This role partners closely with Customer Success to deeply understand customer business objectives, provide technical expertise, and drive long-term value realization and expansion opportunities.</div> <div>The ideal candidate combines strong technical acumen, consultative skills, and business insight to guide customers in maximizing platform adoption, scalability, and ROI.</div> <div> <strong>Customer Partnership & Discovery</strong></p> <ul class="posting-requirements plain-list"> <ul> <li>Partner with Customer Success to lead customer discovery sessions and understand current state, business challenges, and strategic objectives.</li> <li>Investigate and assess customer pain points to design and deploy tailored solutions that meet their operational and business needs.</li> <li>Develop a deep understanding of each customer’s environment, workflows, and long-term goals.</li> <li>Establish and maintain strong, influential relationships with customer stakeholders and internal cross-functional teams.</li> <li>Serve as a trusted advisor and advocate, setting appropriate expectations and driving successful outcomes.</li> </ul> </ul> </div> <div> <strong>Technical Guidance & Value Realization</strong></p> <ul class="posting-requirements plain-list"> <ul> <li>Provide proactive guidance on best practices, solution design, and risk mitigation to ensure successful implementation and long-term scalability.</li> <li>Guide customers through the technical adoption of new features and functionality, offering recommendations tailored to their unique use cases.</li> <li>Conduct regular customer instance health checks and identify opportunities to improve adoption, performance, and efficiency.</li> <li>Proactively identify opportunities to enhance customer ROI through strategic initiatives and expanded platform utilization.</li> <li>Lead compelling, value-based demonstrations—both standard and customized—to showcase platform capabilities and business impact.</li> <li>Probe for additional expansion opportunities by aligning platform capabilities to evolving customer needs.</li> </ul> </ul> </div> <div> <strong>Product Advocacy & Feedback Loop</strong></p> <ul class="posting-requirements plain-list"> <ul> <li>Serve as a strong internal advocate for customer needs by partnering with Product and Engineering to influence roadmap direction and enhancements.</li> <li>Capture, track, and document product feedback and competitive intelligence.</li> <li>Communicate customer insights effectively to drive continuous platform improvement.</li> </ul> </ul> </div> <div> <strong>Expertise & Continuous Development</strong></p> <ul class="posting-requirements plain-list"> <ul> <li>Become a product expert, confidently articulating the value of the platform and how it transforms customer workflows and operations.</li> <li>Continuously refine technical, product, and pre-sales knowledge to stay current with platform enhancements and evolving customer use cases.</li> <li>Maintain a strong understanding of industry trends, competitive landscape, and best practices.</li> </ul> </ul> </div> <div> <strong>Qualifications:</strong></p> <ul class="posting-requirements plain-list"> <ul> <li>3+ years of experience working with enterprise customers, driving strategic adoption and value realization</li> <li>Experience with IT Infrastructure, IT Operations tools, Compliance, and Security environments</li> <li>Proven ability to influence stakeholders and drive customer outcomes.</li> <li>Excellent consultative communication and presentation skills, with the ability to engage technical and executive stakeholders</li> <li>Functional understanding of API integrations, database concepts, and software configurations</li> <li>Strong technical aptitude with the ability to translate business requirements into scalable solutions.</li> <li>Strong organizational skills with the ability to manage multiple projects and priorities simultaneously</li> <li>Self-motivated learner with the ability to quickly absorb and apply new concepts independently</li> <li>Ability to travel occasionally for on-site customer engagements.</li> <li>Proficiency in Salesforce, PowerPoint, Asana, Google Suite</li> </ul> </ul> </div> <div> <strong>What we can offer you:</strong></p> <ul class="posting-requirements plain-list"> <ul> <li>Career Growth: Top performers will have an opportunity to help shape the team. Working directly with the founders to drive initiatives and create a structure that scales</li> <li>Market-competitive salary + equity</li> <li>A once-in-a-lifetime career opportunity to get onboard a fast-growing business that is venture-backed by Shasta Ventures, SYN Ventures and Riverside Acceleration Capital</li> </ul> </ul> </div> <div>The base salary range for this position is: $130-150k</div> <div>Oomnitza recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.</div>