Financial Assistance Program CSSR III

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Job Description:

  • Respond to patient and provider inquiries regarding financial assistance programs
  • Assist patients with financial assistance applications and required documentation
  • Explain program eligibility, insurance coverage, and payment options
  • Review patient information and supporting documents to determine eligibility
  • Maintain performance goals
  • Ability to become proficient with processes after completing a structured training program

Requirements:

  • High School Diploma or GED equivalent
  • 5 years or more healthcare customer service experience
  • 5 years or more healthcare customer service, patient financial services, financial counseling, or medical billing
  • 5 years or more medical billing, insurance claims and explanation of benefits (EOB)
  • 5 years or more experience assisting patients with financial assistance, charity care, Medicaid, or other healthcare assistance programs
  • 3 months or more with Xifin billing systems
  • 3 months or more with Salesforce CRM
  • 5 years or more in genetics, women’s health, and oncology specialty testing billing, including supporting patients through clinically complex and financially sensitive testing processes
  • Bilingual English/Spanish capability.

Benefits:

  • Medical, Dental, Vision, Life, STD/LTD
  • 401(k)
  • Paid Time Off (PTO)
  • Flexible Time Off (FTO)
  • Tuition Reimbursement
  • Employee Stock Purchase Plan
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