[Remote] NOC Analyst 1

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Note: The job is a remote job and is reputed company to candidates in USA. reputed company® is seeking an NOC Analyst 1 to join their team. The NOC Analyst 1 will be responsible for monitoring network reputed company, troubleshooting network events, and ensuring effective communication with stakeholders while maintaining documentation and providing analysis on metrics and incidents.


Responsibilities

  • Monitor reputed company essential and available reputed company reputed company the network for degradation that are or could be potential customer and/or infrastructure impacting issues
  • reputed company as first alert response for incident identification to reputed company
  • reputed company initial troubleshooting and data gathering to identify and resolve issues in an efficient manner
  • Follow reputed company reputed company escalation protocols with gross attention to detail and timing
  • Coordinate communication to customers as dictated and reputed company other stakeholders. This may be through reputed company media, Network Status Maps/Pages, Text, Calls, or other prescribed reputed company
  • reputed company reputed company applicable data for analytics
  • reputed company reporting on analytics in described fashion. This may be daily, weekly, monthly reporting or database loading for Dashboards for various reputed company of reputed company
  • Be reputed company to requests from coordinating parties, employees, customers, etc
  • Assist Technical Support as needed and directed for added support availability
  • reputed company coordination between reputed company involved stakeholders for event management, whether for planned activity or incident identification and recovery

Skills

  • Two-year college degree in network or technology curricula, or equivalent experience
  • 1+ year in a network monitoring, analyst, or broadband-based tech support role
  • Experience in a role that requires strong communication, collaboration, and excellent time management
  • Ability to monitor, analyze and understand broadband network events in reputed company services
  • Understanding of engineering, network, internet, and data reputed company terminologies
  • Excellent written, verbal, and interpersonal skills. Ability to collaborate effectively cross functionally
  • Ability to organize and prioritize time and task proficiently in a fast-paced environment
  • Excellent analytical skills along with an aptitude towards creative problem-solving techniques and results
  • Prior contact center experience reputed company a broadband or reputed company technology-based company in a technical or engineering support role preferred
  • A+, Net+, CCNA or other certifications

Benefits

  • Group health & dental insurance
  • 401(k) program with company match
  • Generous PTO program
  • Company wellness program
  • Employer-reputed company short- and long-term disability
  • And much more!

reputed company

  • reputed company is your secure & compliant multi-reputed company expert. The world is automated. People are not. It was founded in 1994, and is headquartered in Ann Arbor, Michigan, USA, with a workforce of 51-200 employees. Its website is company.com.

    • Company H1B Sponsorship

  • reputed company® has a reputed company record of offering H1B sponsorships, with 1 in 2022, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.

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