Brazilian/Portuguese Speaking Customer Advisor Fully Remote

Other Jobs To Apply

Rewards & Benefits on Offer;

  • Ongoing training and coaching and progression opportunities
  • A fully remote position (UK only) with all equipment provided.
  • EAP (Employment Assistance program)
  • Free 24/7 counselling, legal & information line
  • Employee of the quarter awards (prizes have included trips for two abroad, brand new laptop or tv, yearly gym or cinema membership, beauty and wellness monthly subscription, etc)
  • Regular parties and events
  • Pension scheme
  • Free eye test
  • Free flu vaccination
  • Monday – Friday working hours, No weekends!

The Company you will be working for;

MTrec Commercial are proudly representing our industry leading client on their search for a Fluent Brazilian/Portuguese speaking Customer Advisor to join their growing team as soon as possible. You do not need to live local, and we are open to applicants that live in the UK. All equipment will be provided though you may have your own suitable workspace at home. If you feel you have the skills and experience required then please apply for an immediate response!

The Role you’ll be doing;

  • As a Brazilian/Portuguese speaking Customer Advisor, you will be responsible for conducting professional calls on behalf of our clients to communicate complex information about new technologies, raise product awareness, and assess the requirements of prospective customers. Your key responsibilities will include:
  • Conducting calls to generate high-quality leads
  • Acquiring, with training, a good knowledge of product features and applications, and utilizing this information efficiently in your communications
  • Understanding the needs of prospective customers and reacting accordingly
  • Maintaining organized and detailed records of customer interactions
  • Researching contacts and considering their requirements prior to communication
  • Supporting your colleagues and working as a team
  • Embracing our company values
  • Delivering a very high standard of quality and professionalism at all times

About You;

  • Native/Fluent in Brazilian/Portuguese is essential.
  • Fluency in Spanish is preferred.
  • Positive attitude and results-driven
  • Good team and interpersonal skills
  • Confidence to direct the course of a conversation and handle objections
  • Well-organized and conscientious, with excellent attention to detail
  • Ability to quickly learn new processes
  • Experience in a call centre or any target-driven environment (lead generation, telesales, B2B, customer service, etc.)
#J-18808-Ljbffr Salary: GBP 30000 - 42000 per year
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...